Legal
Grievance redressal
Last updated: 31 October 2026
If something has gone wrong with a service, an order, a payment or your personal data, we want to put it right. Most issues are solved fastest through a support ticket; if not, write to our grievance officer.
1. Grievance officer
| Name | [name] |
|---|---|
| Designation | Grievance Officer |
| [email protected] | |
| Phone | [phone] |
| Address | [registered address] |
2. How to raise a grievance
Include your name, contact details, order or ticket number if any, what happened, and what you would like us to do.
3. What happens next
- We acknowledge your grievance within 48 hours, with a reference number.
- We resolve it within 30 days and tell you the outcome and the reasons.
4. If you are not satisfied
- Consumer complaints: the National Consumer Helpline (1915, consumerhelpline.gov.in) or e-Daakhil (edaakhil.nic.in).
- Personal data: the Data Protection Board of India, after using our process first.