What's included
- L1-L2 helpdesk by phone, email and the ServerWorks workspace
- Laptop and desktop setup, imaging, patching and antivirus
- Printers, peripherals and office network issues
- New joiner and leaver checklists
- On-site visits when remote help can't fix it
- Monthly reports on tickets, repeat problems and fixes
A staff request
Text version of this diagram
- Staff member → Ticket: phone, email or portal
- Ticket: phone, email or portal → L1: quick fixes
- L1: quick fixes → L2: specialist (not solved)
- L2: specialist → On-site (needs a visit)
- L1: quick fixes and L2: specialist and On-site → Closed and rated
Who it's for
- Companies without an IT person
- Growing teams with frequent joiners
- Offices across several locations
What you get
- Helpdesk by phone, email and portal
- Standard laptop and desktop builds
- Joiner and leaver checklists
- Monthly ticket report
Questions
Is this priced per user?
Usually per user or per device per month.
Do you handle new joiners?
Yes: accounts, device, email and access ready on day one.
What hours does the helpdesk cover?
Business hours as standard, extended or 24×7 by contract.