Legal
Privacy policy
Last updated: 31 October 2026
This policy explains how [legal entity name] ("ServerWorks", "we", "us") collects and uses personal data when you use serverworks.in, your ServerWorks workspace and our services. We process personal data under India's Digital Personal Data Protection Act, 2023 and the rules made under it, and the Information Technology Act, 2000. For this processing we are the data fiduciary.
1. Who we are
[legal entity name], [entity type], CIN [CIN], registered office at [registered address]. Email: [email protected].
2. What we collect
| When | What |
|---|---|
| You sign in | Your name, email address, phone number and SocialWorks ID, shared with us by SocialWorks (our sign-in service) after you approve it on the consent screen |
| You contact us or ask for a quote | Your name, work email, phone (optional), company and what you tell us |
| You fill in your workspace settings | Who we should contact and how (name, email, phone, best time) and which emails you want. Kept in your SocialWorks account for ServerWorks only; you can change them at any time in the workspace. News and offers are sent only if you turn them on. Your company, if you add one, is an organization in your SocialWorks account, under its terms |
| You raise a support ticket | Your contact details, the problem described, attachments you add, and the history of the ticket |
| You place an order | Billing name, email, phone and address, your GSTIN if you give one, and the order details. Payments are made on our payment partner's page; we never see or store your card, UPI PIN or bank login |
| You visit the website | Technical data our servers log for security: IP address, browser, pages requested and time; and anonymous, aggregated page-view counts from our own analytics server, which sets no cookies and honours your browser's Do Not Track setting |
| You apply for a job | Your CV and the details you send |
We don't use advertising or tracking cookies, and we don't sell personal data. See the cookie policy.
3. Why we use it
- To sign you in and keep your workspace secure (with your consent, given at sign-in).
- To answer your enquiries, prepare quotes and deliver the services you ask for.
- To provide support, keep ticket records and report on service levels under your contract.
- To take payments, issue GST invoices and keep the accounting records the law requires.
- To protect our systems and investigate misuse.
- To meet legal obligations, such as tax law or an order from a court or authority.
We rely on your consent, or on a legitimate use the law allows (for example, where you give us data to receive a service, or where the law requires us to keep it). You can withdraw consent at any time (section 7); this doesn't affect what was done before, and some services may stop working without it.
4. Who we share it with
- SocialWorks, the identity service that signs you in.
- Our payment partner (Razorpay), to process payments and refunds.
- Providers of hosting, email and SMS that run our systems, under contract and only for that purpose.
- Equipment manufacturers, when we open a warranty case for you (only what the case needs).
- Government authorities, courts or regulators, when the law requires it.
Your data is stored in [data location]. If a provider processes it outside India, we do so only where the law permits.
5. How long we keep it
- Account data: while your account or contract is active, then deleted or anonymised unless the law needs it kept.
- Enquiries that don't lead to work: up to one year.
- Support tickets: for the contract term plus three years, for service history and disputes.
- Orders and invoices: at least eight years, as GST and accounting law requires.
- Security logs: up to 180 days, or longer when needed for an investigation or the law requires it.
6. How we protect it
Encrypted connections (HTTPS), sign-in through SocialWorks with one-time codes, secure cookies that scripts can't read, access limited to staff who need it, and regular updates and backups. If a breach affects your data, we will tell you and the authorities as the law requires.
7. Your rights
- Get a summary of your personal data we hold and how we use it.
- Have inaccurate data corrected or completed, and data we no longer need erased.
- Withdraw consent you gave.
- Nominate a person to exercise your rights if you die or can't act.
- Raise a grievance with us, and then with the Data Protection Board of India.
Write to [email protected]. We acknowledge within 48 hours and respond within 30 days. Your profile and contact details themselves are managed in your SocialWorks account.
8. Children
Our services are for businesses and adults. We don't knowingly collect personal data of anyone under 18 without verifiable consent of a parent or guardian, and we don't track or target children.
9. Grievance officer
[grievance officer name], Grievance Officer. Email: [email protected]. Phone: [phone]. See grievance redressal.
10. Changes
We will post any change here with a new date, and tell signed-in customers about significant changes before they apply.