What's included
- Administration of servers, storage, virtualization and network devices
- Patch, firmware and configuration management in planned windows
- Backup checks and scheduled restore tests
- Capacity and performance reports every month
- Changes through an agreed process, with records
- One point of contact for all your hardware and software vendors
A managed month
- Week 1: patch window
- Week 2: restore test
- Week 3: capacity review
- Week 4: service report and meeting
Who it's for
- Companies without enough in-house IT staff
- IT teams that want to focus on projects
- Businesses with critical servers and no out-of-hours cover
What you get
- Patching, backups and changes run on a schedule
- Monthly capacity and service report
- One contact for all vendors
- Up-to-date documentation
Questions
Do we lose control of our systems?
No: changes follow a process you approve, and you keep all passwords and documents.
Can you manage only part of our estate?
Yes, for example only servers, or only one site.
How is it priced?
Usually monthly, by servers, devices or users.